kariky's Privacy Policy — Your Information Is Our Responsibility

kariky ("we", "our") is fully aware of and committed to the privacy of online gaming users ("you", "your") in Bangladesh. This Privacy Policy ("Policy") provides a detailed description of how personal information collected during your use of our platform — kariky.cam — is used, processed, and protected.

This policy applies to all services provided through our website, mobile services, and kariky account. By registering on our site or using our services, you accept the terms of this policy.

This policy is connected to our Terms and Conditions and both documents should be read together. If you have any questions, contact us at [email protected] or use our 24/7 live chat.

A Information You Provide Directly

When you open an account on kariky or use our services, we collect the following information:

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and mobile number
• National ID or passport number (for KYC verification)
• bKash / Nagad / Rocket account details (for processing transactions)
• Residential address
• Password and security question information set by the user

B Automatically Collected Information

When you use our platform, the following information is collected automatically:

• IP address and device information (model, operating system)
• Browser type and language settings
• Page visit logs, click data, and session duration
• Browsing data collected through cookies and similar tracking technologies
• Transaction history and gaming activity logs
• Geolocation data (only to confirm service availability)

C Information Received from Third Parties

In some cases we may also receive information from trusted third parties, such as:

• Transaction confirmation information from payment gateways (bKash, Nagad, Rocket)
• Identity verification service providers
• Fraud prevention and security service providers

kariky uses your information for the following legitimate purposes:

• Account Management: Creating, verifying, and maintaining your kariky account.
• Identity Verification: Confirming age (21+) and completing the KYC process.
• Processing Transactions: Securely managing deposit and withdrawal processes.
• Customer Service: Resolving your questions and complaints.
• Security and Fraud Prevention: Detecting and preventing suspicious activity.
• Legal Compliance: Meeting applicable legal and regulatory requirements.
• Service Improvement: Analyzing and improving the user experience.
• Responsible Gaming: Identifying problematic gaming patterns and providing support.
• Communication: Sending important updates and notifications related to our services.

kariky does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

With Authorized Service Providers

Necessary information may be shared with selected partners for payment processing (bKash, Nagad, Rocket), identity verification, technology services, and customer support. These partners operate under strict confidentiality agreements.

For Legal Requirements

Information may be disclosed under court orders, lawful requests from law enforcement agencies, or obligations under applicable law.

For Fraud Prevention

Information may be shared with relevant authorities to prevent and investigate money laundering, fraud, or other financial crimes.

Cookies and similar technologies are used on the kariky website. Cookies are small text files stored in your browser.

You can block non-essential cookies by changing your browser settings. However, this may affect some functionality of the site.

kariky applies industry-standard technical and administrative measures to keep your information secure:

• SSL/TLS Encryption: All data transmissions are protected with 256-bit SSL encryption.
• Data Encryption: Sensitive stored data (passwords, payment information) is kept in an encrypted state.
• Two-Factor Authentication: A two-factor authentication (2FA) option is available for account access.
• Regular Security Audits: System security is regularly assessed by third-party experts.
• Restricted Access: Only authorized staff can access personal information, and they must follow a "need-to-know" policy.
• Firewall and Intrusion Detection: Advanced firewall and IDS systems are always active.

However, complete security on the internet cannot be guaranteed. If a security breach occurs, we will notify you promptly and take the necessary steps.

kariky retains your information only for as long as necessary. The general policy is as follows:

• Active Account Data: For the full duration that the account remains active.
• Transaction Records: A minimum of 5 years in accordance with financial regulations.
• KYC Documents: A minimum of 5 years after account closure.
• Gaming Logs and Activity Data: A minimum of 2 years after account closure.
• Customer Service Records: 3 years after the last contact.
• Cookie Data: 30 days to 1 year depending on the type.

After the above periods, data is securely deleted or anonymized, unless a longer retention period is required for legal reasons.

kariky strictly provides services only to users aged 21 and above. We do not knowingly collect any information from or provide any services to anyone under the age of 21.

Age verification is mandatory at registration. If it is confirmed that information has been collected from a person under the age of 21, we will immediately close that account and delete all related information.

Notice to parents: If you believe your child has registered on our platform, please notify us immediately at [email protected].

kariky may update this privacy policy from time to time in line with operational needs or legal changes. When changes are made:

• The "Last Updated" date at the top of this page will be changed.
• For significant changes, a notification will be sent to the registered email address.
• Continued use of the site after a change will be considered acceptance of the updated policy.
• Previous versions will be available upon request.

If you have questions about any part of this policy, visit our FAQ page or contact us directly.

We recommend reading the following documents alongside this privacy policy:

• Terms and Conditions — All terms for using the kariky platform.
• Responsible Gaming — Information on safe gaming habits and support.
• About Us — kariky's identity and mission.
• FAQ — Answers to frequently asked questions.